HELP CENTER
Find answers to common questions about shopping at FANLI
Ordering
How do I place an order?
Browse our products, select your size and color, add to cart, and proceed to checkout. You can pay with all major credit cards and digital wallets.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Contact our customer service team at cs@fanlihk.com for assistance.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number on the carrier's website to monitor delivery status.
Products & Fit
How do I find my size?
Please refer to our Size Guide for detailed measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
What materials do you use?
We use high-quality performance fabrics including moisture-wicking polyester, breathable cotton blends, and durable nylon for bags. Material details are listed on each product page.
How do I care for my items?
Most clothing can be machine washed cold and tumble dried low. Always check the care label on your garment for specific instructions.
Still need help?
Our customer service team is here to assist you.
Email: cs@fanlihk.com